The role of live chat in improving user experience
When it comes to websites, accessibility and intuitiveness are critical for a better user experience. Even though it has many components and depths, one can describe UX as optimizations that allow visitors to interact effectively with a page and gather information with the least effort. Nowadays, website live chat is considered as a broader strategy mean to connect users with pages. It further allows brands to generate better conversions and traffic by improving the overall experience of visitors. Tips for implementing live chat First, businesses must focus on placing messaging features on an easily locatable spot. For instance, implementing call-to-action on the bottom right is a common practice. Then, they can draw more attention to this call-to-action placement by giving it a couple of seconds to load than other elements. Another Tip is providing a humane factor for live chat services to websites by programming realistic responses. Opt for a ...